Uptown Espresso Shipping Information

Uptown Espresso orders will ship via various preferred carriers. Our policy is to strive for the best possible combination of price and service for your shipment.
All packages are protected 100% until the merchandise is delivered.
All shipment times are quoted in business or shipping days, UPS Next Day, and 2nd Day services are not available to deliver holidays or weekends.
We are not responsible for products after delivery from our shipping provider.
If you would like a signed delivery service, please contact customer service.

Orders over $99 – Free Ground Shipping.

Orders under $99 the shipping fee will be determined at checkout.

International Shipments:

Uptown Espresso does not ship outside the contiguous United States.

Processing Times

All orders will be processed and fulfilled within one business day. Drop Ship products and orders completed on Saturdays require additional processing time.

*Shipping is offered to U.S. addresses only.
*Charges related to shipping and taxes are not included to meet the minimum order total.
*Shipping charges are subject to change at any time without notice.
*Expedited shipping is offered. Rates vary depending on weight and destination of shipment.

Returns and Refunds

If you are not entirely satisfied with your purchase, we’re here to help.
 Returns
You have ​30 (change this)​ calendar days to return an item from the date you received it.
To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging.

Your item needs to have the receipt or proof of purchase.

For additional information in this section, ​create your own Return & Refund Policy​.

Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment).

You will receive the credit within a certain amount of days, depending on your card issuer’s policies.

For additional information in this section, ​create your own Return & Refund Policy​.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non​refundable.

If you receive a refund, the cost of return shipping will be deducted from your refund.

For additional information in this section, ​create your own Return & Refund Policy​.

Contact Us

If you have any questions on how to return your item to us, contact us via email to thevalet@velvetfoam.com